PRIVACY POLICY
At Next Payday we treat your personal information as private and confidential. We are
dedicated to protecting your privacy and providing you with the highest level of security at
any point of interaction with us. This Privacy Policy describes what personal information we
collect, what we do with it and how we protect it. This policy (together with our Terms and
Conditions) sets out the basis on which any personal data we collect from you, or that you
provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your
personal data and how we will treat it. By continuing to visit our website https://www.nextpayday.co, you accept and
consent to the practices described in this policy.
1. Information We Collect
We collect information about you from a variety of sources, such as: website visits,
applications, identification documents, curriculum vitae, personal financial statements,
interactions with relationship managers, and other third parties (credit bureaus, payment
gateways, other financial institutions…) and other written or electronic communication
reflecting information such as your name, address, passport details, identification numbers,
biometric information, telephone number, occupation, assets, income and any other
information we deem necessary.
We may use your transactional account history including your account balance, payment
records, and debit/credit card usage. We may also use information received from third
parties such as family, solicitors, friends or employers, website/ social media pages made
public by you, government agencies, regulators, supervisory or credit agencies.
We may also collect other information such as video footages of you whenever you step
into any of our branches or telephone conversations when you call any of our contact center
lines.
2. Non- Personal Information Collected By Us
In order to achieve our goal of providing you with the best banking service, we
sometimes collect certain information during your visits to perform certain tasks such as
grant you access to some parts of our website or conduct research on your behavior on our
site in order to improve our services. We will not disclose your information to any person
outside our organization except as described in this Privacy Policy.
3. Cookies
Cookies are small text files stored on your computer or mobile devices whenever you
visit a website. Cookies have many uses, such as memorizing your preferences to tailor your
experiences while on our site– or to help us analyse our website traffic.
Next Payday uses cookies to improve your experience while on this site. We would like to
let you know a few things about our cookies:
SOME COOKIES ARE ESSENTIAL TO ACCESS CERTAIN AREAS OF THIS SITE
We use analytics cookies to help us understand how you use our site to discover what
content is most useful to you.
4. Use of Your Personal Information
The collection and use of personal data by Next Payday is guided by certain principles.
These principles state that personal data should:
● be processed fairly, lawfully and in a transparent manner
● be obtained for a specified and lawful purpose and shall not be processed in any
manner incompatible with such purposes
● be adequate, relevant and limited to what is necessary to fulfil the purpose of
processing
● be accurate and where necessary, up-to-date. In the event data is inaccurate, steps
should be taken to rectify or erase such data
● not be kept for longer than necessary for the purpose of processing
● be processed in accordance with the data subject’s rights
● be kept safe from unauthorized processing, and accidental loss, damage or destruction
using adequate technical and organizational measures
Any personal information provided by you to Next Payday will be used with your consent,
or under the following under listed instances:
● Cases where processing of personal data is required for the fulfilment of a
contractual obligation
● Cases where processing of personal data is required for compliance with legal and/or
regulatory requirements
● Cases where processing is required to protect your vital interest or that of any other
natural person
● Cases where processing is required for an activity to be carried in significant public
interest
● Cases where processing is required for legitimate interests of Next Payday or a third
party insofar as this does not conflict with the requirements for the protection of your
personal data
YOUR PERSONAL INFORMATION IS USED IN:
● Updating and enhancing Next Payday’s records
● Executing your instructions
● Establishing your identity and assessing applications for our products and services
● Pricing and designing our products and services
● Administering our products and services
● Managing our relationship with you
5. Managing Our Risks
● Identifying and investigating illegal activity (i.e.), such as fraud
● Contacting you, for example in instances where we suspect fraud on your account or
when the need arises to tell you about recent occurrences in the banking sector or some
event(s) of significance
● Conducting and improving our businesses and improving your experience with us
● Reviewing credit or loan eligibility
● Preventing money laundering or terrorism financing activities
● Complying with our legal obligations and assisting government and law enforcement
agencies or regulators/supervisors
● Identifying and informing you about other products or services that we think may be of
interest to you
● Processing your job application if you apply for a job with us
We may also collect, use and exchange your information in other ways permitted by law.
6. Automated Processing
We sometimes use automated systems and software to help us reach decisions about you,
for example, to make credit decisions, to carry out security, fraud and money laundering
checks, or to process your data when you apply for some of our products and services.
This type of processing is carried out under lawful basis and you can contact us to
request that automated processing be reviewed by a human being if you detect any
inaccuracies in your personal data.
7. Information We Share
We may share the information about you and your dealings with us, to the extent
permitted by law, with the following:
● Next Payday Branches and Subsidiaries
● Regulators/Supervisors, Government Agencies/courts - It may be necessary by law, legal
process, litigation, and/or requests from public and governmental authorities within or
outside your country of residence for Next Payday to disclose your personal information. We
may also disclose information about you if we determine that for purposes of national
security, law enforcement, or other issues of public importance, disclosure is necessary or
appropriate
● External Auditors
● Next Payday staff
● Credit Agencies
● Correspondent banks
● Next Payday’s strategic partners’/service providers – for the purpose of improving and
providing our products and services to you. Your Personal information will not be shared
with third parties for their marketing purposes
We may also disclose information about you if we determine that disclosure is reasonably
necessary to enforce our terms and conditions or protect our operations or users.
Additionally, in the event of a reorganization, merger, or sale we may transfer any and all
personal information we collect to the relevant third party.
Be aware that information about our customers and their usage of our website is not
shared with third parties for their marketing purposes. We do not disclose any information
about any user’s usage of our web site except in specific cases, and we do not share
information with any unaffiliated third parties for marketing purposes unless you expressly
give us permission to do so.
8. How We Protect Your Information
We take appropriate technical and organizational measures to prevent loss, unauthorized
access, misuse, modification or disclosure of information under our control. This may
include the use of encryption, access controls and other forms of security to ensure that
your data is protected. We require all parties including our staff and third-parties
processing data on our behalf to comply with relevant policies and guidelines to ensure
confidentiality and that information is protected in use, when stored and during
transmission. Our security controls and processes are also regularly updated to meet and
exceed industry standards.
9. Where We Store Your Information
All Personal Information you provide to us is stored on our secure servers as well as
secure physical locations and cloud infrastructure (where applicable). The data that we
collect from you may be transferred to and stored at a destination outside Nigeria or the
European Economic Area (“EEA”). Whenever your information is transferred to another
location, we will take all necessary steps to ensure that your data is handled securely and
in accordance with this privacy policy.
10. How Long We Store Your Information
We retain your data for as long as is necessary for the purpose(s) that it was
collected. Storage of your data is also determined by legal, regulatory, administrative or
operational requirements. We only retain information that allows us comply with legal and
regulatory requests for certain data, meet business and audit requirements, respond to
complaints and queries, or address disputes or claims that may arise.
Data which is not retained is securely destroyed when it is identified that is no longer
needed for the purposes for which it was collected.
11. Your Rights
You have certain rights available to you, these include:
● The right to access your personal information held by us. Your right of access can be
exercised by sending an email to dpo@nextpayday.co
● The right to rectify inaccurate or incomplete information
● Withdraw consent for processing in cases where consent has previously been given
● Restrict or object to processing of your personal data. We might continue to process
your data if there are valid legal or operational reasons
YOU ALSO HAVE THE RIGHT TO:
● Request that your personal data be made available to you in a common electronic format
and/or request that such data be sent to a third party
● Request that your information be erased. We might continue to retain such data if
there are valid legal, regulatory or operational reasons
12. Maintaining Accurate Information
Keeping your account information accurate and up to date is very important. You have
access to your account information, which includes your contact information, account
balances, transactions and similar information through various means, such as emails, SMS,
Remote Account access etc.
If you discover any inaccuracies in your personal information, please promptly notify
us, via our e-channels, branch network or Contact Centre, and provide the required
documentary evidence, to enable us to implement the necessary updates or changes.
13. Applicability of This Privacy Policy
Next Payday and its subsidiary.
● Third-Party Sites and Services: Next Payday’s websites, products, applications,
and services may contain links to third-party websites, products and services. Our products
and services may also use or offer products or services from third parties. Information
collected by third parties, which may include such things as location data or contact
details is governed by their privacy practices and Next Payday will not be liable for any
breach of confidentiality or privacy of your information on such sites. We encourage you to
learn about the privacy practices of those third parties
● Social Media Platforms: Next Payday may interact with registered users of
various social media platforms, including Facebook, Twitter, Instagram, and YouTube. Please
note that any content you post to such social media platforms (e.g. pictures, information or
opinions), as well as any personal information that you otherwise make available to users
(e.g. your profile) is subject to the applicable social media platform’s terms of use and
privacy policies. We recommend that you review these information carefully in order to
better understand your rights and obligations with regard to such content
14. Maintaining Accurate Information
Keeping your account information accurate and up to date is very important. You have
access to your loan information, which includes your contact information, loan balances,
transaction statement and similar information.
If you discover any inaccuracies in your personal information, please promptly notify
us, via our branch network or Contact Centre, and provide the required documentary evidence,
to enable us to implement the necessary updates or changes.
15. Privacy of Children
Next Payday Policy contains the following disclosure statement for children:
● "Next Payday respects the privacy of children. We do not knowingly collect names,
email addresses or any other personally identifiable information from children. We do not
knowingly market to children nor do we allow children under 18 to open online accounts"
16. Promotional Messages
Next Payday may sometimes contact you with products or services that we think may be of
interest to you. If you don’t want to receive such promotional materials from us, you can
opt out at any time by sending an email to dpo@nextpayday.co
17. Privacy Policy Changes
This policy may be revised on an ad-hoc basis to reflect the legal, regulatory and
operating environment and such revised versions will automatically become applicable to you.
We will post any revisions we make to our Privacy Policy on this page and such revised
policy becomes effective as at the time it is posted. We also encourage you to check this
page from time to time for updates to this policy.
CONTACT:
Questions, comments and requests regarding this privacy policy are welcomed and should
be addressed to dpo@nextpayday.co
To contact our Data Protection Officer, kindly address your request to “The Data
Protection Officer” at 11A Igbodo Street, Old GRA Port Harcourt.
